Retail
 minutes de lecture

How did OVRSEA helped improve Fermob's customer service?

Écrit par
Publié le
2
February
2023
Début de citation
The OVRSEA teams are very responsive and their information is always reliable.
Fin de citation
Fanny M.
International Sales Manager

Meeting customer challenges with innovative solutions

Fermob is a French manufacturer, specialized in outdoor furniture. We offer three different types of products: furniture, accessories and lighting.The Fermob group is composed of 3 companies: Fermob, Vlaemynck and Rodet. We mandate OVRSEA for Fermob and Vlaemynck requests.

Last season, we achieved a turnover of 100 million euros, 50% of which was from exports. Fermob is present in more than 60 export countries and we sell an average of 700,000 pieces per year to individuals and professionals.

I use OVRSEA for the large export part (my colleagues also use OVRSEA for Europe). The large export concerns all countries outside the European Union. We mainly use sea and air freight for destinations such as Asia (Bangkok), the Middle East (Bahrain, Qatar) and Oceania (Australia, New Caledonia).

The OVRSEA teams are very responsive and their information is always reliable. When I make a request and say it's urgent, I know I'll get an answer very quickly. The teams always make sure they have the best rates, I trust them.

My relationship with the OVRSEA team is very good. They are very attentive, dynamic and pleasant. At the beginning of our collaboration, my referent called me regularly to follow the progress and make sure that everything was going well. We know that the OVRSEA teams are there to help us and that they do a good job.

The platform is pleasant and practical, everything is gathered in the same place, you don't have to go looking for information in endless email exchanges. All the information is on the platform: from the quotation request to the validated transport, we have information by transport, we know where the goods are, when the ship will be able to arrive, etc. We get answers quickly, everything is clear, it is a real gain in visibility.

Partie reporting de la plateforme digitale OVRSEA

I especially appreciate the fact that I can make the quotation requests myself. I have all the information I need to fill out the request for quotation, it has been well thought out beforehand with regard to the client's needs.

I also like the Dashboard that brings together the quotes, the transports that we have validated and the documents. It really makes it easy to find your way around. If I click on my current shipments, I can see where the ship is, if there is a delay, the alternative solutions that are proposed to us, etc.

I also discovered a new feature: reporting. Seeing how much it can cost us is very important. It allows us to see the impact that transportation has on our business. And when we are going to re-invoice the transport to our customer, it allows us to see how much the transport will weigh in the total offer.

Fanny M. | International Sales Manager, Fermob

Delivering exceptional results and benefits to our customers

Project progress

Succes Stories

Find out how our solutions have helped businesses thrive.
Case Study

How did Le Coq Sportif strategically leverage its partnership with OVRSEA to triumph over crucial delays in the lead-up to the Rugby World Cup and the Olympic Games?

Le Coq Sportif and OVRSEA: strategic partnership, optimal logistics, informed decisions.
Case Study

How has Wander Beauty partnered with OVRSEA during the growth phase?

Optimizing and transforming flows between Asia, the United States and Canada in a growth phase
Case Study

Tropic feel

Structuring the transport organization of a fast-growing brand
Case Study

Discover the testimony of Hélène Ly, Sales administration & Logistic at Merci Handy, one of OVRSEA’s satisfied customer.

Provide transport expertise and optimize flows for a fast-growing startup
Case Study

How did OVRSEA helped improve Fermob's customer service?

Improve responsiveness in the organization of shipments, and give customers at destination the benefit of better service.
Case Study

Discover the testimonial of Michel T., Export Transport Manager at Yves Rocher, one of OVRSEA’s satisfied customer.

Improve responsiveness and speed in organizing shipments
Case Study

How did Seqens optimize the management of its flows to the American market with OVRSEA?

Optimize and simplify management of part of its flows to the US market
Case Study

Discover the testimony of Emilie, EMEA Purchase & Supply Manager at KSGB, one of OVRSEA’s satisfied customer.

Centralize and manage all purchase orders (PO) on the OVRSEA platform
Case Study

Discover the testimonial of Lorenza , L. Purchasing and Customer Service Manager at SMAC, one of OVRSEA’s satisfied customer.

Improve responsiveness and speed in organizing shipments
Case Study

How did OVRSEA become OROA’s trusted logistics partner for strategic projects?

Optimize and simplify the management of exports to the U.S. market and support key strategic projects
Case Study

Nuxe collaborates with OVRSEA to bring visibility to its brand while offering flawless customer service.

Reflect Nuxe's standards of excellence in the organization of its shipments
Case Study

Discover the testimony of Flore B. Import and export coordinator at Lexibook, one of OVRSEA’s satisfied customer.

Optimize supply management and gain transparency over progress
Case Study

Novasep transports sensitive goods with OVRSEA

Optimize flows and streamline production at Grosfillex and its subsidiaries
Case Study

Grosfillex optimizes its flows between its headquarters and its subsidiaries

Optimize flows and streamline production at Grosfillex and its subsidiaries
Case Study

Read the testimonial of Javier, COO at Croda, one of OVRSEA’s satisfied customer.

Be supported by a reliable, available and responsive team on a daily basis
Case Study

How does Izipizi rely on the OVRSEA platform to reduce the carbon footprint of its transport?

Support in monitoring the carbon impact of transport and implementing a modal shift strategy
Case Study

H2O at Home saves 45% of its time in transportation management

Optimize flows for a fast-growing startup and achieve carbon neutrality by 2030
Case Study

Discover the testimony of Melanie Vinson , Product Manager at Japhy, one of OVRSEA’s satisfied customer.

Helping a new food brand structure its supply chain
Case Study

How did OVRSEA give to Cristalleries Saint-Louis full control and visibility over their exports?

Visibility and responsiveness in day-to-day transport management
Case Study

Discover the testimony of Géraldine Delapierre, Sales Manager at Biologique Recherche, one of OVRSEA's satisfied customer.

Centralize shipments to all distributors and give them greater visibility
Case Study

Read the testimonial of Felix Minde, Quality engineer at Cowboy, one of OVRSEA’s satisfied customer.

Coordinate shipments from 20 suppliers in Asia to an assembler in Europe in record time
Case Study

How did Cowboy integrate OVRSEA into its ERP system to automate its supply tracking?

Automate supply management with API co-construction
Case Study

Cowboy s’appuie sur OVRSEA pour la production du Cowboy 3

Coordonner les transports depuis 20 fournisseurs en Asie vers un assembleur en Europe en un temps record
Case Study

How CD Sud relies on OVRSEA to meet a fast-growing demand in the midst of a global logistics crisis

Weekly loading from China in the midst of a global logistics crisis
Case Study

Christofle relies on OVRSEA to modernize its flows

Modernizing the flows of a luxury brand and supporting it towards more sustainable transport
Case Study

How did Asmodee switch to rail?

Launching the first imports by rail in the midst of a health crisis
Case Study

How did Babymoov revolutionize the organization of its flows to the American market thanks to OVRSEA?

Gain end-to-end Supply Chain visibility and anticipate stock-outs
Case Study

How CD Sud relies on OVRSEA to meet a fast-growing demand in the midst of a global logistics crisis

Weekly loading from China in the midst of a global logistics crisis